User Accounts & Organizations ·
How to Reset Your myREVEAL Account Password
Forgot your myREVEAL password? Follow these steps to reset your JTR account password from the myREVEAL app or my.jtr.org and get back to screening diamonds.
You need an existing JTR account to reset a password. If you have not created one yet, review the creating an account in the myREVEAL app guide first.
1. Click the Forgot Password button from either the desktop or mobile app.
2. Enter your registered email address in the provided field and click Reset Password.
3. If your email is registered, you will receive an email with a password reset link. (Be sure to check your spam folder as well.)
4. Click the link in the email, set a new password, and log in.
Once you complete these steps, you regain full access to your account and your saved diamond screening history.
Frequently Asked Questions
Which login does this password reset apply to? The same JTR account signs you in to both the myREVEAL app and the my.jtr.org portal, so resetting your password updates it for both.
Why do I see a User not found message? This means the email address you entered is not linked to a JTR account. Check for typos, try an alternate email address, or create a new account.
Why didn't I receive the password reset email? Reset emails are only sent to registered addresses. Check your spam or junk folder, confirm you entered the correct email, and request the link again if needed.
Can I reset my password from the mobile app? Yes. The Forgot Password option is available on the sign-in screen of both the myREVEAL mobile app and the desktop portal.
- Applies to
- myREVEAL app and my.jtr.org — one JTR account
- You'll need
- Your registered email address
- Steps
- 4
- If email not found
- Check spelling, alternates, or create an account
- password
- account
- myREVEAL
- my.jtr.org
- troubleshooting
More from the Help Center
- How to Create An Account in the MyReveal App — This guide provides step-by-step instructions to create an account in the MyReveal App.
- Using REVEAL Direct Connection Mode with the myREVEAL App — Direct Connection Mode lets your REVEAL 2S or 3S connect straight to your phone or tablet, so you can screen diamonds anywhere without Wi-Fi or internet.
- Adding and Setting Up Your Reveal Diamond Detector 3S & 2S with MyReveal App — This guide provides step-by-step instructions to set up your Reveal 3S and Reveal 2S device with the MyReveal app. Follow the steps below to activate your REVEAL.
- Does REVEAL Diamond Detector Require a Subscription? — No. Core diamond screening on REVEAL never requires a subscription. Here is what comes complimentary with every device and what is available as an optional paid add-on.