Safeguard Your Reputation: How REVEAL Protects Jewelers in Repairs and Custom Work

The Hidden Risk in Every Repair Job

Repairs, resizing, and custom work are among the most trust-sensitive services a jeweler provides. Customers often worry whether the exact same diamond will be returned after their jewelry is left in the store. But an even bigger challenge arises when a piece of jewelry already contains a synthetic diamond that the customer is unaware of.

It’s not uncommon for a client to later discover through an appraisal, another store visit, or even word of mouth that one of their stones is synthetic. Lacking context, they may assume the last jeweler who worked on their piece swapped the stone, creating an emotional and potentially damaging dispute.

Before-and-After Documentation with REVEAL Reports

This is where the REVEAL Diamond Detector’s report feature becomes indispensable. At intake, the jeweler can scan the jewelry, identify every stone, and generate a report that is both saved and, if desired, given to the customer. That report clearly documents the condition and authenticity of the stones before any work begins.

When the work is finished, the jeweler can run the analysis again and provide an updated report. The before-and-after record not only reassures the customer but also protects the jeweler from false accusations. If a synthetic stone was already present, the intake report proves it was there prior to the jeweler’s involvement.

More Than Dispute Resolution: A Reputation Safeguard

For jewelers, this is more than just a tool for dispute resolution, it’s a safeguard for reputation. By proactively documenting the state of the jewelry, REVEAL turns uncertainty into transparency and ensures that both jeweler and customer have complete peace of mind.

Generate Reports Anytime, from Any Device

Every saved analysis can be turned into a report at any moment. Jewelers can generate reports directly from the myREVEAL app on their mobile devices, or from their computers by logging in to the my.jtr portal. Whether at the counter, in the workshop, or away from the store, the complete documentation history is always within reach.