The terms below govern both purchases from the JTR store and website, and the grading, identification and laboratory services JTR provides.
This website and store are operated by JTR. Throughout the site, the terms “we”, “us” and “our” refer to JTR. We offer this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features or tools added to the current store are also subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website; your continued use following any changes constitutes acceptance of those changes.
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in immediate termination of your Services.
We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements; credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material is at your own risk. This site may contain historical information, which is not necessarily current and is provided for reference only. We reserve the right to modify the contents at any time but have no obligation to update any information.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content) without notice. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
Certain products or Services may be available exclusively online and may have limited quantities, subject to return or exchange only according to our Refund Policy. We have made every effort to display product colors and images as accurately as possible but cannot guarantee your monitor’s display will be accurate. We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction, and to limit quantities. All product descriptions and pricing are subject to change at any time without notice. We do not warrant that the quality of any products or Services will meet your expectations.
We reserve the right to refuse any order you place with us and may, in our sole discretion, limit or cancel quantities purchased per person, household or order. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases, and to promptly update your account information so we can complete your transactions and contact you as needed. For more details, please review our Refund Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge that we provide access to such tools “as is” and “as available” without any warranties, and we have no liability arising from your use of optional third-party tools. Any such use is entirely at your own risk.
Certain content, products and Services available via our Service may include materials from third parties. Third-party links may direct you to sites not affiliated with us; we are not responsible for examining or evaluating their content and are not liable for any harm related to your use of third-party websites. Please review the third party’s policies carefully before you engage in any transaction.
If you send us creative ideas, suggestions, proposals, or other materials (“comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute and otherwise use them in any medium. We are under no obligation to maintain any comments in confidence, to pay compensation, or to respond. You agree your comments will not violate any right of any third party or contain unlawful, abusive or obscene material, and you are solely responsible for any comments you make.
Your submission of personal information through the store is governed by our Privacy Policy.
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
You are prohibited from using the site or its content for any unlawful purpose; to solicit unlawful acts; to violate any regulations or laws; to infringe intellectual property rights; to harass, abuse or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect others’ personal information; to spam, phish, or scrape; for any obscene purpose; or to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free, or that the results obtained will be accurate or reliable. The Service and all products delivered through it are (except as expressly stated) provided “as is” and “as available”, without any representation, warranties or conditions of any kind. In no case shall JTR, our directors, officers, employees, affiliates, agents, contractors, suppliers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Service or any products. Where jurisdictions do not allow such exclusions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless JTR and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date survive termination for all purposes. These Terms are effective unless and until terminated by either you or us. If we suspect that you have failed to comply with any term, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver. These Terms and any policies posted by us constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements or communications.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. Your continued use following the posting of any changes constitutes acceptance of those changes.
JTR Jewellery Technology Research
580 5th Avenue, Ste 629, New York, NY 10036, United States
Phone: +1 (917) 268-4747
Email: jtr.nyc@jtr.org
These General Terms and Conditions apply to all Services provided by JTR, including reports on Products, engravings on Products, and receipts for Products, unless specific terms and conditions are determined separately in a written agreement. General terms and conditions of the customer or other contracting parties that conflict with JTR’s General Terms and Conditions shall not be effective for JTR. Terms that differ from these General Terms and Conditions will only apply if accepted in writing by a person authorized to represent JTR and specifically incorporated into a separate agreement.
Unless the context indicates otherwise, the following terms have the stated meaning:
Upon delivery of the Product to JTR in person or via carrier, the Customer will receive a Receipt or Receipt number. At the time of receipt of the Products by the Customer, the original Receipt must be delivered to JTR or the Receipt number communicated to JTR. By accepting the Receipt or Receipt number, the Customer agrees to comply with these General Terms and Conditions. If the original Receipt and/or Receipt number is lost by the Customer, JTR may, at its sole discretion, keep the Product until the Customer finds it, or return the Product provided the Customer signs a form exempting JTR from liability.
All risks associated with Products delivered by the Customer to JTR during transportation (including to and from subcontractors) are the Customer’s responsibility, and Products must be insured by the Customer at their full value. JTR will insure, against loss of a Product while in JTR’s possession, up to a maximum of ten (10) times the price to which JTR is entitled for the relevant Service. The Customer agrees that JTR’s and its Employees’ liability for any loss will be limited to the greater of the amount actually paid by JTR’s insurance or ten (10) times the price JTR is entitled to charge for the relevant Service.
JTR may return all Products using the same carrier used by the Customer. JTR is authorized to deliver any Product to any person appointed by the Customer or to the Customer’s official authorized representative against the original Receipt. Delivery dates notified by JTR are approximate and not binding. JTR may, at its sole discretion, refuse to provide Services for certain Products and will return them to the Customer unless prohibited by law.
The Customer acknowledges that JTR has the right to photograph or use the Products. JTR shall be the sole and exclusive owner of all Intellectual Property Rights in the photographs it takes of the Products.
Reports provided under this agreement are delivered in digital and/or physical form. The Reports are to be used and interpreted as a whole and are protected by Intellectual Property Rights; use of the Reports by the Customer is subject to Section 11.
All JTR prices exclude applicable local and indirect taxes unless otherwise specified, and are freely determined by JTR (not tied to the value of the Product). JTR will invoice the Customer in the country in which the Product was delivered to JTR. Prices are quoted in the local or agreed currency, and the Customer undertakes all exchange-rate risks. Any quotation is an estimate; the price payable is the actual price determined after JTR completes the Services, applying the exchange rate at the time of invoice.
Unless otherwise specified, all invoices must be paid before or at the time of delivery, without deducting any banking or other charges. Payment must be made by bank transfer or another generally accepted method. JTR may demand appropriate security prior to delivery and may suspend or cancel performance if it is not provided. If payment is not made within the specified period, the Customer is deemed in default within thirty (30) calendar days of the invoice date and agrees to pay contractual interest of 30% per annum (or the highest rate applicable to trade receivables, whichever is higher). If payment is overdue, JTR may suspend all Services and holds a right of lien on all Products in its possession until unpaid invoices are collected.
After Products are returned by JTR, the Customer must inspect them without delay. Any claimed difference between the Product delivered to JTR and the Product returned must be notified to JTR in writing within three (3) business days of delivery. Requests not made within this period will not be accepted. Making a complaint does not suspend the Customer’s payment obligation.
JTR offers its Services, including Reports, for a small fee compared to the actual and potential value of the Products. To the extent permitted by law, JTR’s liability — excluding fraud and gross negligence — for any direct or indirect damage of any nature will be limited to the higher of the amount actually paid by JTR’s insurance or ten (10) times the fee JTR was entitled to receive in connection with the relevant event. Where JTR relied on third parties, JTR shall not be liable for damage resulting from their faults.
JTR provides diamond grading services in strict adherence to the International Diamond Council’s Rulebook (IDC Rulebook), HRD Standards and the CIBJO Diamond Book, and is subject to ISO audit procedures (ISO 17025 and 24016). Neither JTR nor its Employees can be held responsible for inconsistencies resulting from other grading methods or subjective judgments made under other guidance. JTR operates as an independent laboratory with no financial interest in selling or purchasing a Product, and a JTR Report should never be construed as an appraisal or an attempt to purchase or modify the Product. Laser Engraving does not guarantee the identity, quality, origin or source of a Product and can be removed by polishing. JTR disclaims all express, implied and statutory warranties, including implied warranties of fitness for a particular purpose, merchantability and non-infringement.
The Customer acknowledges that all Intellectual Property Rights to Laser Engravings, Receipts and Reports are and remain the sole and exclusive property of JTR and/or its divisions and subsidiaries. Nothing in these Terms grants any license, right, title or interest in JTR’s Intellectual Property Rights to the Customer. The Customer undertakes to fully respect JTR’s Intellectual Property Rights and not to use, apply or register them without JTR’s prior written consent.
The Customer acknowledges that governmental and regulatory agencies regulate the processing of radioactive Products and that JTR attempts to comply with all such regulations. If JTR determines that a Product exceeds permissible radioactivity standards, JTR will notify the Customer and follow its applicable procedures, which may include not returning the Product and instead transferring it to an authorized organization, after which JTR has no further liability. Similarly, JTR may be unable to return a fully or partially raw diamond that was not shipped in accordance with required Kimberley Process documentation and may be obliged to deliver it to the appropriate official organization. JTR’s liability for loss or damage resulting from exposure to a radioactive Product is limited to the remuneration JTR is entitled to receive for the relevant Services.
JTR may perform tests — including chemical analysis or laser ablation techniques — to determine whether a Product is natural, synthetic, mixed origin or treated, even if not requested by the Customer. JTR may, at its sole discretion, include a Laser Engraving stating such results. If the Customer does not disclose in writing that a Product is synthetic or treated, JTR may notify law enforcement, the World Federation of Diamond Bourses (WFDB), any local stock exchange, or any official institution, and may retain or deliver the Product for further investigation, and may charge the Customer a fee for the determination. The Customer holds JTR and JTR Employees free from liability for the consequences of such notification. JTR makes no representations that treatment can always be detected using available techniques and shall not be liable for any failure to detect, or misdetection of, treatment.
The Customer acknowledges that JTR may disclose details of a Product in connection with performing certain Services, and that law enforcement bodies or third parties may notify JTR of special interest in, or a stolen-property claim against, a Product. JTR has the right to notify the relevant law enforcement body and/or third party and will comply with all lawful requests, orders or directives of any court with jurisdiction. JTR may provide the Customer’s Product, name and address to law enforcement and shall have no liability to the Customer in connection with such compliance. This Section continues to apply after termination of the Agreement.
The Customer may not transfer, in whole or in part, any of its rights or liabilities under this Agreement without the written consent of JTR. JTR has the right to transfer its contractual rights and liabilities partially or wholly to third parties.
JTR shall not be legally obliged to fulfil any obligation in the event of Force Majeure, and is not obliged to prove the incalculable or unpredictable nature of the situation. In the event of Force Majeure, JTR’s obligations will be suspended and the Parties will use all reasonable efforts to mitigate the consequences. If the Force Majeure lasts longer than two (2) months, JTR may terminate the Agreement without judicial intervention and without being obliged to pay any compensation.
The Parties declare that they will act with the utmost goodwill in the execution and performance of the Agreement.
JTR reserves the right to amend the General Terms and Conditions at any time. Changes become effective one (1) month after written notice to the Customer. If the Customer does not wish to accept the changes, they may terminate the relationship by registered letter before the effective date. Changes will be announced on the company website, and after they take effect the Customer will be deemed to have accepted them by continuing to work with JTR.
If any part of this Agreement is invalidated or unenforceable by a court of competent jurisdiction, the remainder will remain in full force and effect, and the Parties will negotiate in good faith to replace the provision to restore the initial balance of rights and liabilities as closely as possible.
The myReveal app may access your device’s location information, such as proximity, city and GPS data. This information is used to enhance the user experience and facilitate connection processes, and is not shared with any third parties.
This Agreement will be interpreted and implemented in accordance with the laws of the Republic of Türkiye; the provisions of Turkish law regarding conflict of laws will not apply. Any dispute arising out of or relating to this Agreement will be finally settled by the Istanbul Arbitration Centre (ISTAC) through arbitration in accordance with the ISTAC Arbitration Rules. The arbitration language will be Turkish and the place of arbitration is Istanbul, Türkiye. The Emergency Arbitrator Rules do not apply.