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How to Erase Your REVEAL Diamond Detector 3S & 2S, and When You Should

Selling your REVEAL Diamond Detector 3S or 2S, moving it to another team, or handing it back for an upgrade? Erasing the device removes your analyses, accounts and settings so the next user starts fresh and your clients' data stays yours. Here is when to erase, what to do first, and how.

Your REVEAL Diamond Detector 3S & 2S keeps a record of the work done on it: saved analyses with their images, the names you gave them, the accounts that signed in, the networks it joined and the way you set it up. That is exactly what you want while the device is yours. When the device moves on to someone else, that record should not go with it.

Erasing returns the device to the state it left the factory in, so it is ready for its next owner or its next team.

When to Erase Your REVEAL

You are selling the device or passing it to another business. A REVEAL Diamond Detector 3S or 2S holds its value, and many find a second home. Before it leaves your hands, erase it. The buyer gets a device that starts at first-time setup, as if it had just come out of the box, and nothing from your business travels with it.

You are moving the device to a different team, branch or company account. If a device moves from one store to another, or from one company account to another, erasing it clears the old users and settings so the new team can set it up under their own account.

You need a clean start as a last resort. If settings have become tangled and nothing in our troubleshooting guides helps, erasing and setting the device up again can clear the problem. Contact JTR Support first. Most problems have a simpler fix, and we would rather solve it with you than have you lose local data you did not need to lose.

You do not need to erase the device before sending it to JTR for service. Our technicians test the device as it is, and the analyses on it can help diagnose the problem.

Why Is This Worth Doing?

  • Your clients' data stays with you. Analysis names, descriptions and images of client pieces are your business records. Erasing makes sure none of them leave with the device.
  • The next owner starts cleanly. A new owner sets the device up under their own account, with their own users and their own network, with no leftover sign-ins or settings to work around.
  • Your account stays accurate. Your my.jtr.org dashboard should show the devices you actually own. A device that has left your business should not keep appearing there.
  • Nothing important is lost if you prepare. Analyses that have synced to my.jtr.org stay in your account after the device is erased (see below), so your history is safe.

What Erasing Removes, and What It Keeps

Erased From The Device

  • Saved analyses stored on the device's internal memory
  • Signed-in user accounts
  • Saved Wi-Fi networks
  • Settings: language, time zone, screen settings, device logo

Kept

  • Analyses already synced to your my.jtr.org account
  • The device's software version and all updates installed
  • The reference library
  • The serial number and warranty record held by JTR

Erasing cannot be undone. Anything on the device that has not synced to my.jtr.org is gone for good.

Before You Erase

  1. Sync your analyses. Connect the device to the internet over Wi-Fi, Ethernet or USB tethering and leave it online until every analysis has synced to my.jtr.org. If you have been working in Direct Connection Mode, the analyses are on the device only until it next goes online.
  2. Check your analyses in my.jtr.org. Sign in at my.jtr.org, open the device and confirm your recent analyses are listed under Saved Analyzes.
  3. Download anything you need as a file. If you want PDF reports for particular analyses, generate them now.
  4. Note your network details if the device is staying in your business and you will set it up again.

How to Erase Your REVEAL

From the device screen (monitor, keyboard and mouse)

  • On the home screen, select the profile icon at the top right, then Reveal Settings.
  • Open General / About REVEAL/Account
  • Select Erase This REVEAL
  • Read the warning, then confirm.
  • The device erases its data and restarts. This takes less than a minute. Do not unplug the power supply while it runs.

STEPS:

  • On the home screen, select the profile icon at the top right, then Reveal Settings.
  • Open General / About REVEAL/Account
  • Select Erase This REVEAL Read the warning, then confirm.
  • The device erases its data and restarts. This takes less than a minute. Do not unplug the power supply while it runs.

The device restarts at first-time setup, exactly as a new device would. The next owner can set it up with the myREVEAL app, following Adding and Setting Up Your REVEAL 3S & 2S with the myREVEAL App, or on a monitor with the setup wizard, following Turn Your REVEAL into a Desktop Diamond Verification Instrument.

When the next owner creates their my.jtr account and sets the device up, it registers to their account automatically.

Frequently Asked Questions

  • Does erasing affect my warranty? No. The warranty belongs to the device's serial number and is recorded by JTR, not stored on the device.
  • Will I need to reinstall software updates? No. Erasing removes your data and settings, not the software. The device keeps the version it had.
  • Can I get my analyses back after erasing? Analyses that synced to my.jtr.org before you erased stay in your account. Anything that had not synced cannot be recovered.
  • Do my extension modules need erasing too? No. The REVEAL 360 Base, Stage L and Stage XL do not store your analyses. If you sell a module, let JTR Support know so its registration can be updated.

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